ClothedBySarah collects your information to improve your shopping experience. This privacy policy is intended to assist in helping you to understand what information we gather about you, when you shop on our website, how we use and share that information, and the safeguards we have in place for that information.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure Purpose: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our, shipping companies (Zipmail,International Post & Knutsford) Our payment Gateway Wipay.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or you would like to make a complaint, please contact us by e-mail at shop@clothedbysarah.com
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at shop@clothedbysarah.com
WE DO NOT OFFER REFUNDS. WE OFFER EXCHANGES ONLY
EXCHANGE REQUEST MUST BE SUBMITTED WITHIN IN 48 HOURS OF RECEIPT.
This means you have 48 hours (2) days after receiving your item to exchange an item.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please inspect your order upon receipt. If an item is received with; incorrect color, size, or damages please share a picture of the item immediately and we will have it corrected right away!
Once it’s not a fault of ours, customer is responsible for covering shipping charges of the product(s) being exchanged.
ALL SALES ITEMS ARE FINAL SALE!
All sale items, whether by coupon codes/promotions, gift cards, or standard markdowns, are considered as Final Sales and are NOT eligible for exchanges.